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Terms and Conditions

Version: v1.0

Last Updated: dd/mm/yyyy

1. Acceptance of Terms

These Terms and Conditions (“Terms”) set out the legal agreement between you and Ventures Lab Malta Limited governing your use of the online gaming platform, website, services, and associated offerings (the “Company”, “we”, “us”, or “our”).

This website is operated by Ventures Lab Malta Limited, a company incorporated under the laws of Malta with Company Registration Number C 89206 and having its registered office at Quad Central, Q3, Level 1, Office 5, Triq l-Esportaturi, Birkirkara,, Birkirkara, ., Malta. Ventures Lab Malta Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/799/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By registering an account, accessing the platform, or using any of the services provided, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not accept these Terms in full, you must not proceed with registration or use any of the services.

2. Changes to Terms

We may amend, revise, or update these Terms at any time to reflect changes in law, regulation, operational requirements, system improvements, or responsible gaming obligations.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice before they take effect, including a summary of the changes made.

Where acceptance is required, continued use of the platform will depend on your agreement to the revised Terms. Until acceptance is given, access to gaming and wagering features may be restricted. Withdrawal of available funds will remain available, subject to verification and applicable legal requirements.

3. Eligibility and Account Rules

3.1 Age Requirement

Services are strictly limited to users who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher.

We reserve the right to request proof of age and identity at any time. Providing false or misleading information may result in:

  • Immediate account suspension or closure
  • Forfeiture of bonuses and winnings
  • Reporting to regulatory or law enforcement authorities where required

3.2 Jurisdiction Restrictions

Users are responsible for ensuring that online gambling is permitted in their jurisdiction.

We do not knowingly provide services in regions where gambling is restricted, prohibited, or where we lack appropriate authorisation.

If access is detected from a restricted jurisdiction, we may:

  • Block or restrict access to the platform
  • Suspend or close the account
  • Restrict deposits and withdrawals

3.3 Single Account Policy

Each user may only register and maintain one account.

All registration data must be accurate and belong solely to the account holder. The use of multiple accounts, false identities, or third-party accounts is strictly prohibited.

Where duplicate or fraudulent accounts are identified, we may:

  • Close all affected accounts
  • Remove bonuses or promotional benefits
  • Forfeit associated winnings

3.4 Legal Compliance

Users must comply with:

  • Applicable laws and regulations
  • These Terms and associated policies
  • Individual game and promotional rules

Failure to comply may result in suspension or termination of access.

4. User Obligations

4.1 Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

All activity conducted using valid login credentials will be treated as authorised by the account holder unless proven otherwise.

Users must immediately report:

  • Suspicious account access
  • Loss or compromise of credentials
  • Any unusual or unauthorised activity

We are not liable for losses arising from failure to secure account credentials.

4.2 Information Accuracy

All account details must be accurate, complete, and kept up to date.

Users must promptly update:

  • Contact details
  • Payment information
  • Residential address

Failure to maintain accurate information may result in delays, restrictions, or verification issues.

4.3 Game Understanding

Users are responsible for reviewing and understanding the rules of each game, promotion, or feature before participation.

All gaming activity is voluntary and undertaken at the user’s own risk. The Company is not responsible for any financial losses incurred.

4.4 Prohibited Activities

Users must not engage in:

  • Fraud, deception, or illegal activity
  • Collusion or coordinated cheating
  • Use of bots, scripts, or automated tools
  • Exploitation of software or system errors
  • Manipulation of outcomes or platform behaviour
  • Money laundering or suspicious transactions
  • Abuse or misuse of promotions

Account sharing, transfer, or sale is strictly prohibited.

Violations may result in immediate suspension, account closure, and forfeiture of funds, bonuses, or winnings.

4.5 Conduct Rules

Where communication features exist, users must act respectfully and appropriately.

Prohibited conduct includes:

  • Harassment, threats, or abusive behaviour
  • Hate speech or discriminatory content
  • Offensive, obscene, or unlawful material
  • Inappropriate or explicit content

We may restrict or disable communication features or accounts where violations occur.

4.6 Account Closure by User

Users may close their account at any time via account settings or customer support.

Users are encouraged to withdraw remaining funds prior to closure.

Closure may be delayed if:

  • Verification is incomplete
  • Investigations are ongoing
  • Disputes are unresolved

Upon closure:

  • Access to services will be terminated
  • Unused bonuses may be forfeited (where applicable)
  • Regulatory retention obligations may continue to apply

Users are encouraged to use responsible gambling tools where appropriate.

5. Company Rights and Operational Controls

5.1 Verification Requirements

We may request identity and financial documentation at any time, including:

  • Government-issued identification
  • Proof of address
  • Payment method verification
  • Source of funds or wealth documentation

Failure to provide requested information may restrict access to services.

5.2 Service Availability

Access to services may be affected by:

  • Maintenance
  • System upgrades
  • Security updates
  • Technical interruptions

We aim to maintain continuous availability but cannot guarantee uninterrupted access.

5.3 Monitoring and Controls

We may apply limits on deposits, withdrawals, and wagering activity.

All transactions are monitored for compliance, fraud prevention, and regulatory purposes. Suspicious activity may trigger additional checks or reporting obligations.

5.4 Suspension and Termination Rights

We may suspend or terminate accounts where necessary due to:

  • Breach of Terms
  • Fraud or illegal activity
  • Regulatory obligations
  • Security concerns

Where possible, users will be notified.

5.5 Intellectual Property Rights

The website and all associated materials, content, and intellectual property rights are owned by or licensed to Ventures Lab Malta Limited. This includes, without limitation, all text, software, code, scripts, graphics, designs, images, photographs, audio, video, music, games, interactive features, documentation, data (including database content and statistical compilations), trademarks, service marks, trade names, logos, and any other materials made available on or through the website (collectively, the "Content").

All Content is protected by applicable intellectual property laws, including copyright, trademark, patent, design, database rights, and other proprietary rights under applicable jurisdictions and international agreements. No ownership rights or interests in the Content are transferred to you, whether by implication, estoppel, or otherwise.

Scope of Use

Your use of the website is strictly limited to personal, lawful, and non-commercial purposes in accordance with these Terms. Except as expressly permitted herein or required by applicable law, all rights in the Content are reserved, and no licence or other rights are granted.

Prohibited Conduct

You must not, directly or indirectly:

  • copy, reproduce, republish, distribute, display, perform, transmit, or otherwise use any part of the Content without authorisation;
  • access, scrape, crawl, harvest, or extract Content, data, or source code from the website using automated systems or manual techniques;
  • modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from any part of the Content or underlying systems;
  • sell, license, sublicense, assign, transfer, lease, rent, host, or otherwise exploit the Content for any commercial purpose;
  • remove, obscure, or alter any proprietary notices, including copyright, trademark, or other rights management information;
  • use the Content or website data for the purpose of building, training, supporting, or operating any competing or substantially similar product, service, or platform;
  • compile, store, index, or create any database, dataset, directory, or collection derived from the Content or website, whether through automated or manual means;
  • use the website’s trademarks, branding, or reputation in any commercial advertising, promotion, marketing, reporting, or sponsorship activity without prior written consent or where not otherwise permitted by law; or
  • use the Content for any purpose other than those expressly permitted under these Terms.

Reservation of Rights

All rights not expressly granted to you are reserved by Ventures Lab Malta Limited and its licensors. Any unauthorised use of the Content or website may result in enforcement action and liability under applicable law.

5.6 Account Suspension

Accounts may be suspended or closed due to:

  • Verification failure
  • AML or fraud concerns
  • Policy violations
  • Regulatory requirements

Reactivation is not guaranteed.

6. Payments and Financial Terms

6.1 Source of Funds & Enhanced Due Diligence

All deposits must originate from legitimate sources owned by the account holder.

Where cumulative deposits reach €2,000, enhanced due diligence procedures will be applied in line with AML obligations.

This threshold is calculated on either:

  • A daily cumulative basis, or
  • A rolling 180-day period

Users may be required to provide:

  • Identity verification
  • Payment ownership confirmation
  • Source of funds documentation
  • Source of wealth information where applicable

Transactions may be restricted until verification is completed.

Failure to comply may result in account suspension or closure.

6.2 Deposit Methods

Deposits may be made using:

  • Bank transfer
  • Debit/credit cards
  • E-wallets
  • Cryptocurrency (where available)

Funds are credited upon successful confirmation.

6.3 Account Balance Usage

Account balances are used solely for gaming purposes and do not constitute financial deposits or banking services. No interest is earned.

6.4 Withdrawals

Withdrawals are subject to:

  • Identity verification
  • Compliance checks
  • Bonus wagering conditions

Processing times may vary depending on payment provider procedures and security checks.

6.5 Promotions and Bonuses

Promotions may include bonuses, cashback, free bets, loyalty rewards, and similar incentives.

Each Promotion is governed by specific terms forming part of these Terms.

6.5.1 Acceptance Requirement

Participation in any Promotion requires explicit acceptance of its terms before activation.

6.5.2 Promotional Conditions

Each Promotion will specify:

  • Wagering requirements
  • Eligibility criteria
  • Time limits
  • Withdrawal restrictions
  • Additional conditions or exclusions

6.5.3 Availability of Terms

Promotional terms remain accessible during and after activation.

We may modify or withdraw promotions in cases of abuse, fraud, or regulatory necessity.

6.6 Withdrawal Processing

Withdrawals are processed following verification and compliance checks.

Funds subject to wagering requirements must be fully cleared before withdrawal.

Processing is typically completed within 24 hours after verification, excluding delays caused by third-party payment providers.

6.7 Fees and Charges Transparency

Any applicable fees will:

  • Be clearly disclosed before transactions
  • Be published in a dedicated fees section
  • Comply with applicable legal requirements

No hidden charges will be applied.

Users will be informed in advance of any changes.

6.8 Payment Holds

Transactions may be delayed where:

  • Fraud is suspected
  • AML checks are required
  • Suspicious activity is detected

Funds are released once investigations are concluded.

6.9 Dormant Accounts

An account becomes dormant after 12 months of inactivity.

Dormant accounts may:

  • Require re-verification
  • Lose access to promotional features
  • Be subject to administrative controls

Where permitted, a monthly maintenance fee may apply after prior notice.

Users will be given the opportunity to withdraw funds or reactivate their account.

Funds remain the property of the user.

7. Risk and Liability

7.1 Gambling Risk Warning

All gaming activity involves risk. Outcomes are random or system-generated, and losses may occur.

7.2 Service Disclaimer

Services are provided on an “as is” and “as available” basis without guarantees of uninterrupted access.

7.3 Technical Malfunctions

We may:

  • Void affected bets
  • Adjust balances
  • Reverse incorrect transactions
  • Suspend affected services

7.4 Refund Policy

Refunds may be issued where required, including:

  • Game or event cancellation
  • System errors affecting fairness
  • Pricing or technical issues
  • Duplicate transactions
  • Regulatory obligations

Refunds will be returned to the original payment method where possible or an approved alternative in compliance with AML requirements.

7.5 Limitation of Liability

We are not liable for indirect or consequential losses, including:

  • Loss of profits
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure

We are not responsible for disruptions caused by events beyond our control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Infrastructure failures

7.7 Third-Party Services

We are not responsible for external services or websites accessed via the platform.

7.8 Indemnity

Users agree to indemnify the Company against losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal conduct
  • Violation of third-party rights

8. Legal Information

8.1 Company Details

Ventures Lab Malta Limited
Registration No.: C 89206
Registered Address: Quad Central, Q3, Level 1, Office 5, Triq I-Esportaturi, Birkirkara, Malta
Licence: MGA/B2C/799/2020

8.2 Governing Law

These Terms are governed by the laws of Malta. Any disputes shall fall under the jurisdiction of Maltese courts unless otherwise required by law.

8.3 Regulatory Compliance

The Company operates under:

  • Malta Gaming Authority Licence MGA/B2C/799/2020
  • FIAU AML regulations
  • FATF international standards

8.4 Responsible Gambling Tools

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion options

8.5 Complaints and Dispute Resolution

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in clear and comprehensible terms, of the procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall constitute a non-binding recommendation or opinion only and shall not be legally binding or enforceable;
  • the Company is not obliged to accept, implement, or otherwise give effect to the outcome, without prejudice to any voluntary resolution or settlement; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Policies

This document should be read alongside:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy