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Responsible Gaming Policy

1. Introduction and Commitment

Ventures Lab Malta Limited (the “Company”, “we”, “us”, or “our”) is committed to providing gambling services in a manner that is safe, responsible, and compliant with applicable regulatory standards.

This Responsible Gaming Policy establishes the safeguards and procedures implemented to support player protection, encourage responsible behaviour, and reduce the risk of gambling-related harm.

Gambling should always be treated as a form of entertainment and not as a means of income generation or financial recovery.

This Policy applies to all users of the Company’s websites, mobile applications, gaming platform, and related Services.

2. Regulatory Context

The Company operates in accordance with applicable requirements issued by the Malta Gaming Authority (“MGA”), as well as relevant legal and regulatory obligations relating to consumer protection and safer gambling.

Responsible gaming is integrated into the Company’s governance and compliance framework.

3. Key Objectives

The purpose of this Policy is to ensure that the Company:

  • promotes safe and responsible gambling behaviour
  • supports informed user decision-making
  • identifies potential gambling-related harm early
  • provides tools for self-control and limitation
  • complies with applicable regulatory requirements
  • applies preventative measures where appropriate

4. Age Restriction and Verification

Access to the Services is strictly limited to individuals aged 18 years or older, or the minimum legal gambling age in the relevant jurisdiction, whichever is higher.

The Company applies verification checks to confirm age and identity. Where underage activity is suspected or identified, access will be suspended and appropriate action will be taken, which may include permanent account closure.

5. Responsible Gaming Tools and Controls

The Company provides users with a range of tools designed to support responsible gambling, including:

Deposit Limits

Users may set limits on deposits over daily, weekly, or monthly periods.

Loss Limits

Users may define maximum allowable losses within a chosen timeframe.

Session Management Tools

Users may control or limit the duration of gambling sessions.

Reality Checks

Automated notifications may be displayed during play to increase awareness of time and spending.

Self-Exclusion

Users may voluntarily exclude themselves from the Services for a defined or indefinite period. Self-exclusion remains active for the full selected duration and cannot be reversed during that time.

6. Monitoring of Gambling Behaviour

The Company monitors user activity to identify behavioural patterns that may indicate potential gambling-related harm.

Such indicators may include:

  • increased deposit activity
  • repeated loss-chasing behaviour
  • prolonged or continuous play
  • significant changes in wagering behaviour
  • unusual deviations from normal account usage

Where concerns are identified, the Company may:

  • contact the user
  • recommend or apply responsible gaming tools
  • impose temporary restrictions
  • escalate for further internal review

7. Intervention Measures

Where necessary, the Company may implement protective actions, including:

  • temporary suspension of account access
  • cooling-off periods
  • mandatory deposit or wagering limits
  • restriction of specific features or services
  • referral to external support organisations

Interventions are applied based on internal risk assessments and regulatory expectations.

8. Self-Exclusion Measures

Self-exclusion is a voluntary mechanism allowing users to take a break from gambling.

During self-exclusion:

  • access to the account is blocked
  • promotional communications are disabled
  • safeguards may be applied to prevent re-registration

Users are encouraged to seek independent assistance if they believe they are experiencing gambling-related difficulties.

9. Financial Responsibility

Users are encouraged to gamble only with disposable income and funds they can afford to lose.

The Company may identify indicators of financial risk and apply appropriate measures to support safer gambling behaviour.

10. Support and External Resources

The Company recognises the importance of access to external support services for individuals affected by gambling-related harm.

Where appropriate, users may be directed to independent organisations that provide counselling and assistance.

11. Training and Awareness

Employees involved in customer interaction or monitoring receive training covering:

  • identification of problem gambling indicators
  • responsible gaming tools and interventions
  • escalation procedures
  • regulatory obligations relating to player protection

Training is reviewed regularly to ensure ongoing effectiveness.

12. Record Keeping

The Company maintains records relating to responsible gaming activity, including:

  • limit settings and adjustments
  • self-exclusion requests
  • intervention actions
  • risk assessments and related decisions

These records support compliance monitoring and regulatory reporting obligations.

13. Policy Review

This Responsible Gaming Policy is reviewed periodically to ensure continued alignment with regulatory requirements and industry best practices.

The Company may update this Policy from time to time, and the latest version will always be made available through official Company channels.